At The Beach Tanning Super

03/25/2008 Posted by Mien

ATB Corp office "secretaries" are not at all flexable, considerate or professional! They will REFUSE to work with you- they just want thier money or else. It was HORRIBLE...I have never had an experience like this before..DO NOT SIGN A CONTRACT WITH ATB!!!! Search Craigslist for people that are trying to GET RID of thier contract! I am a business owner and I can't believe that these people are still in business. I had a prob which was THIER FAULT on my bank account - it was not caught until months later.....THEN I saw that I had not paid what i needed to pay (THIS IS ME BEING HONEST) They were suppose to take out the $ and did not.....so I called them to ask that they take it out over time instead of all at once...(since it was THIER FAULT) ...they said "no, and by the way, now you can't TAN until the full balance is paid!" .....HELLO! I JUST CALLED YOU! THIS WAS YOUR FAULT! I AM CALLING- BEING HONEST AND THIS IS WHAT I GET? Wow....I hope that those ladies get paid A LOT of money to sell thier souls to $money and a position that screws people over daily! BY THE WAY: The manager at Danforth is AWESOME! He is professional, nice, coureous to customers and uses his discretion wisely! He gets an A+ for customer service and sales (I AM A SALESPERSON- SO I KNOW!) He is great! OWNER: IF YOU ARE THE OWNER OF ATB: YOU HAVE A POTENTIALLY GREAT COMPANY - GET RID OF THE @#^ IN THE CORP OFFICE...(2 OF THEM?) My business would NOT HAVE SERVIVED very long with someone like that in my home office! I have ran a business for over 10 yrs......either your rules need to change, or your staff needs to change. Otherwise, you are up a creek! Good luck! I hope you can make it better....I think you can....If you can take peoples feelings and observations of your business into full consideration. If you are an open minded person....AND from what I hear about you (owner) YOU are an open minded person!! So I think you will read this and use it as a logical, smart business person would!

Pros: Santa Fe Staff - especially manager -Chris?, Mystic Tanning is Great and cheap,

Cons: Corp/Home office - DO NOT sign a contract!

01/10/2008 Posted by cw1977

should have checked them out before I got a membership and had to file my own complaint with their corporate office (they've had 246 complaints in 3 years): Read on... At The Beach Tanning Based on B B B files, this company has an unsatisfactory record B B B Definition: unsatisfactory record - A company has an "unsatisfactory business performance record" with the B B B is based on the experiences reflected in B B B files. This file condition results when the company has failed to resolve or respond to complaints, repeatedly failed to respond or resolve issues in a timely manner, failed to resolve the underlying issues for a pattern B B B Definition: pattern - More than 2 complaints involving the same allegations usually within 12 months that are significant in relation to the company's size and volume of business. of complaints, failed to honor their commitment to mediate or arbitrate disputes or honor mediated agreements or arbitrated decisions, failed to substantiate, modify or discontinue false advertising claims that are challenged by the B B B, or failed to discontinue unauthorized use of the B B B name and logo, a Federally protected trademark. with the B B B due to a pattern B B B Definition: pattern - More than 2 complaints involving the same allegations usually within 12 months that are significant in relation to the company's size and volume of business. of complaints and has failed to correct the underlying reason for the complaints. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. The B B B processed a total of 246 complaints about this company in the last 36 months, our standard reporting period.Of the total of 246 complaints closed in 36 months, 147 were closed in the last year.