Poor Customer Service.
I ordered a birthday cake out of their picture catalog, and was told it would be exactly like the picture. However, when picking up the cake - it was missing a border and the Birthday message was written on the board (not on cake). When we advised them that this wasn’t what we ordered, the staff made numerous excuses. The managers did not address the mistakes first hand but sent their inexperienced staff to handle the situation. It used to be a nice bakery, however it seems to be living on past reputation. The communication with customers was terrible and unprofessional. Caveat Emptor…to the buyer beware. I recommend Ruth's Sweet Justice or Sweet Memories Specialty Bakery if you want things done right the first time.