Bakeries >Johnnie's Sweet Creations Inc
8419 S Western Ave, Oklahoma City, OK | Directions 7313935.382352 -97.530143
Neighborhoods: South Oklahoma City
I have used Johnnie's for years and have always been happy with them. Unfortunately, I used them for my daughters wedding. We ordered her wedding cake and I went back 3 times to make sure there was no problems. They assured me everything was set and ready. The cake was delivered to the wedding and it was a plain white on white cake with small beading around each level and that was all. All other designs were left off. There was to have lattice work on all 4 layers. Thank God our florist was there to decorate the cake for us at the last minute. When I contacted the owner of Johnnie's on Monday, he was less than sympathetic and stated that the lattice work would not have made that much difference. His solution was a $50.00 reimbursement. I informed him that that was not acceptable, but he stated that was all he was going to do. I strongly encourage others to think before using this bakery. The cake was a very importatant part of the wedding and the owner didn't really think it mattered. I truly feel this baker needed to stand behind his workers and business and when you do not fulfill your end of the bargain the other party should not have to pay for your mistake. I feel that he should have reimbursed us at least half the value of the cake. Buyer beware.
Poor Customer Service – I ordered a birthday cake out of their picture catalog, and was told it would be exactly like the picture. However, when picking up the cake - it was missing a border and the Birthday message was written on the board (not on cake). When we advised them that this wasn’t what we ordered, the staff made numerous excuses. The managers did not address the mistakes first hand but sent their inexperienced staff to handle the situation. It used to be a nice bakery, however it seems to be living on past reputation. The communication with customers was terrible and unprofessional. Caveat Emptor…to the buyer beware. I recommend Ruth's Sweet Justice or Sweet Memories Specialty Bakery if you want things done right the first time.
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