Statuary World Patio-Fireside

Willing to sell, unwilling to service. When I pay $5K for a wooden play-set I expect stellar service! I was wooed by Statuary world with life time warranties and $100 assembly/moving prices. That was only 1/4 true. I have had two run-ins with Statuary world since I purchased my play-set. The first was replacement of a broken board. Again, for $5K I would think Rainbow would want their customers well taken- care-of but the part took weeks to get and I was told I had to come to the store to pick the part up and put it on myself. Statuary world never even told me the part arrived! I had to call and follow-up myself! Nice. Second run-in is on-going. I was told the Rainbow charged $100 to move a play-set in a customer moved in-town. No. The owner told me I was wrong, made no apologies for the misinformation and then tried to up-sell me by offering to stain it for an extra $300! If I need anything like a bird bath or a statue, I'll go to the 100 other stores that offer the exact same thing but will provide good service after the sale.…