I have had the pleasure of dealing with Kristina before and she is always knowledgeable and understanding, and her commitment to great service is excellent!
We have been in the Lexus family since 2005. This is our families 5th Lexus.
Thank you for outstanding service. Steve Evans deserves all the rewards you can give him. He is cheerful-responsive and makes a mondone task pleasant- and always with a big smile
Purchased used 2007 RX350 from Eskridge Lexus...price was great....salesman was friendly and communicated well, with call backs and info on availability. RX350 I purchased was immaculate inside, but had a few scratches on the exterior, but price was right and hopefully scratches will buff out..
"I received Mack's letter of August 23,
2011, expressing appreciation for my choosing Eskridge Lexus of OKC last week for a service job on my Lexus 470 (2006 model). My wife, Betty, accompanied me, and she got to drive your loaner car (a beautiful Dior blue Lexus 4-door sedan). We both enjoyed the comfort and drivability of the loaner car, and Betty says if the price is right, sometime she might consider trading her 2004 Toyota Avalon XLS for a slightly used or demo Lexus of some kind.
Both Betty and I were most favorably impressed by the professionalism and efficiency of your personnel at every level. The superior way you handled my service job, plus the extra-mile of kindness and courtesy you extended to me in also filling the gas tank and washing my vehicle--has earned your dealership my heartfelt gratitude and a well-deserved place in my book of ""best places to do business."" You can be sure I will recommend Eskridge Lexus to other people.
Thank you for this opportunity to say, ""Well done--superior job!"""
Just wanted to take the time to tell you how impressed I was with the entire service department when I brought my IS250C in for service. Having dealt with other dealers I have to say your service department is above all the rest..
I know what you're thinking...taking
your car to the dealership is a rip off. It probably is. Maybe I'm just a sucker for excellent customer service and easy scheduling, but even when it comes time to pay the bill here, I don't feel like I'm not getting my money's worth. For those of you who didn't follow my double negatives there...I mean to say I'm happy to hand over the dough.
I love being able to hop on the internet and schedule my car service needs with ease. If a computer or smartphone isn't handy, you can call and schedule the service just as easily. The first time I did this I anticipated a long line of cars and exhaust fumes, similar to my previous experiences at Longo Toyota in El Monte, CA. To my surprise, I drove up to find my name up on a screen and a nice looking service man ready to open my door. I was ushered in to speak with my Service Consultant, who offered me a cold beverage and listened to my car complaints. He gave me an estimate, had me sign a few papers and we were out the door heading towards my loaner vehicle (which happened to be the newer version of the car I drive, nice one Lexus, always keep us wanting more). I was in and out in about 20 minutes.
Since I'm a lady who doesn't know much about cars, this set up is ideal for me. When my car stops working I don't want it to interrupt my life. I don't know why my car is not working and I'm not going to pretend to understand what needs to be done to fix it. I love that Eskridge Lexus of Oklahoma City keeps me distracted enough with their bells, whistles, and loaner cars that I don't have to worry about it. If your service isn't one that warrants a loaner, the waiting area is also quite nice. There are comfy chairs, magazines aplenty and cold and warm beverages if you've a thirst. I'm sure I could pay less money going to a trusted independent auto repair shop, but I'm not sure they could match the level of convenience provided so that having a broken down car isn't such a hassle. This, to me, is worth the money..
Thank you for your letter following up on our experience in your service department last week. I just wanted to tell you what a fantastic job every person I interacted with did. Rick French was very professional and helpful. The service was completed as they had promised and done well. They even washed our car!!
Stess-free buying experience from start to finish. We love the Mazda CX-7 and appreciate your excellent customer service through the entire process. We will certainly be glad to recommend our friends to you!
Bought my second Lexus last week. Back to Eskridge Lexus today for my weekly free car wash accompanied by coffee and Panera danish in a beautiful, comfy lounge. Big screen TVs, new magazines, free wi-fi and a work out room if I was inclined. These folks know customer service.
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