Great experience with Bob Mills-would definitely buy furniture there again.
We enjoyed our shopping experience at
Bob Mills. We took the mattress test and found that to be very interesting and it helped us choose our mattress. We found the staff to be very friendly and helpful.
Found just what I wanted, tables for the living room, checked out, load up and was out the door in 30 minutes! Had a great experience. Everyone was so nice and helpful! Thanks Jean
The sales person that helped my husband and me was very nice and very helpful. I was also very happy that our new furniture was delivered so fast. I am looking for a bedroom set this fall and your store will be the my first choice. Thank you
Debbie Stone was very knowledgable.
The payment/approval process was quick. Delivery was made on the specified day.
Overall, the experience was pleasant. We look forward to purchasing more furniture from Bob Mills in the future.
Buyer beware. Do not shop here. They do
not stand behind their products or warranties. Do not believe the 4 stars they have on this or any other site. They must be manipulating the results. I personally have not spoken to a single person that has had an overall experience after purchasing.
They also delete any unfavorable Facebook posts. For anyone that is having trouble or just want to try it out, go ahead and test my statement. I asked for help on their FB page and expressed my discontent. They deleted it. Tried several other times and they delete those as well. I have the proof of this, screen shots before they deleted.
Companies that want to thrive today in an era of social media, are transparent. Removing bad comments instead of openly addressing the problems with customer service is deceptive business practice and lends to their credability.
Our sales associate (Jerry Jo) was wonderful. We just moved to the area, and she made us feel very welcomed. Really enjoyed working with her.
My experience was great. I like that the sales associate respected my decision to let me browse then come and help me, when I was ready to ask questions.
Bob Mills Furniture Review:
I recently purchased a Futura Canyon leather sectional that was over $3k, at Bob Mills Furniture. After getting it home, the leather seemed thin and cheaply made, frankly it felt fake, and it didn't even smell like leather! The seats sunk in sloppily and the seat cushions tried to slide off the front when you sat down. After exactly 3 weeks, I was fed up. I have tried to call and speak to the sales mgr, Josh, who basically said I was stuck with this purchase, that their return rule was 5 days, no exceptions. 5 days is an unrealistic amount of time to evaluate the quality of such a huge purchase. $3K!!! 30 days is reasonable and well within industry norms. I asked him for the opportunity to at least exchange this huge purchase. He is supposed to return my call.
I am a single mother who works and goes to school full time and this is not a purchase I feel good about. Especially not considering I financed the remaining balance after placing a $1000 deposit. In this age of social media and consumer options, it only behooves this company to respond favorably to a reasonable request for better service and better quality.
***UPDATE. According to Josh the "Sales Manager", he "did me a favor" to not charge me the restocking fee the last time I followed all the rules and exchanged a purchase withing 5 days, but now he "will" charge me, as if it's his arbitrary decision to make. I wonder how many Bob Mills customers have paid a delivery and restocking fee because Josh didn't feel good that day? It would be $147 for delivery, and the "restocking fee" for the exchanged set is $265, so we are talking $412 dollars to obtain satisfaction for my purchase. When I asked to speak to his manager, he told me that his name was Trey Morris, but that Trey would not help me at all, that he will not want to even do the exchange since I am out of my 5 day rule. I believe that Bob Mills Furniture is fully capable of exchanging my purchase for $0, but they are choosing to make it difficult and expensive for me to do so in the hopes that I will go away. This is my 4th furniture purchase from this store and I will never purchase anything or recommend Bob Mills Furniture again. In just a 3 week time, I have a $3k dollar debt for a shoddy sofa, no refunds, and no exchange. Thanks Bob Mills. This is a terrible way to do business.
Bob Mills takes no returns on special orders!. Special orders are not allowed to be returned - be careful when you order. Have them give you their warranty in writing and don't sign anything unless you have your lawyer read it!
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