Mathis Brothers Furniture Co
What People Are Saying About Mathis Brothers Furniture Co
User Reviews
Anonymous
November 26, 2008
Took my mom there for a chair and spent way too much time waiting on the reps - one of them was actually working with another couple while we were waiting for him - they work on commission so it must be rough over there. Found a chair, but due to other reviews, insisted on one that was in stock. Was delivered same day, no hassles. Also, bought an $800 desk for $130 just because it was missing a drawer. Got a $400 hutch for $75 because it was out of style. So check the back room - there are some good deals there - many items have minor scratches that are easily dealt with or ignored.
read full reviewAnonymous
November 18, 2008
I've just completed my 17th phone call to MBFurniture to unravel a series of mysteries concerning my credit card, my special order, delivery dates and various whodunits. Bottome line, the upfront shopping experience at Mathis Brothers is exhilerating -- lots to choose from and seemingly knowledgeable people. However, actually GETTING what you paid for/ordered is a nightmare, especially when dealing with a variety of phone answerers and managers who are in meetings any time the customer requests elevation of the concern. If we ever get what we've ordered, we'll never do business with them again, and we were going to furnish a 3,800 sq ft home there. Guess times aren't bad enough for them to earn our business.
read full reviewAnonymous
October 14, 2008
I bought a sofa and a love seat in Factory Direct on Sep. 15th 2008 and I paid for the delivery ($60.00). The delivery was scheduled to Sep. 20th 2008 and when they unload the love seat from the truck we notice that the sofa have a rip in the bottom and we agreed to return the sofa that would be replaced. They call me to say that they don??????t have the same model available and I agreed to wait to receive the replacement. They call me again on Oct. 1st scheduling the delivery for Oct. 4th , they call me again on Oct. 3rd to confirm, on Oct. 4th they call me at 8:00 am, 10:00 am and 11:30 am. They never show up?????? On Sunday Oct. 5th I went to the store and talk to the Customer Service Manager and explain to her how mad and frustrated I was and we rescheduled the delivery to Oct. 12th and guess what?????? I went to the shop again and talk to the Customer Service Manager and explain to her the situation again. They call me on Oct 12th at 10:30 am, I was in the shower and when I got the phone the call was disconnected. I try to call back with no success. I found out that if you try to call back is useless, they never answer you. Now I lost all my hopes to get my sofa, if they tell me that they will delivery next week I agree and wait. I fell like a prisoner in my apartment waiting for a sofa that never arrives and for a company that don??????t care about his customers. You have no idea of how frustrating is this to me. I came from overseas to see people treat customers like this. Is unacceptable. Eduardo
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Category:
Furniture, Wholesale Office Furniture, Business Services, Wholesale Importers, Consumer Electronics
