Have always had great service for over 10 years.
From flowers that I received or sent to the hospital or to my best friends funeral. They have always been beautiful. One time my husband ordered my a dozen roses for Valentine's. They wilted within one day. I called and they replaced the arrangement. I have never had anything but a positive experience with them for the last decade. As for weddings, I can't say. I went with Ardella's and was extremely disappointed.
Still waiting for Valentine's Day Roses!.
hmmmm....my girlfriend is STILL waiting for her roses people! My receipt says I payed. YOU haven't delivered and I gave you a chance to make it right and you passed up on that chance by telling me I was lying about the flowers. So here is my story and I hope a whole bunch of people read it! Thank you and Good Day!
HORRIBLE CUSTOMER SERVICE!!!.
You sould listen to me when I say DO NOT ORDER FROM EARL'S! They will screw up the order and then refuse to do anything about it. And whilr their at it they will make YOU feel as if it is YOU that has done something wrong! Terrible!!!!
Didn't deliver condolence flowers!.
My sister-in-law's mother passed away. I called Earl's to order a beautiful flower arrangement I had seen online. The associate on the phone didn't ask for a credit card number before we hung up. That sort of tipped me off she was preoccupied. I asked her if she needed the card number and she said, oh, yes. The next day I called to double-check my arrangement was being sent over. Again due to my experience with the associate over the phone on the prior day, I felt a follow-up was in order. They told me it was heading right over. It's three weeks after the service today and I was just informed that my brother and sister-in-law did not get an arrangement from me. Wow! How embarrassing and disappointing to say the least. When someone loses a loved one, I don't want to have to breathe down their neck to see if my arrangement got there. Like they have nothing else on their minds. I trusted Earl's to make it their business to get the arrangement there to express our condolences. As a florist, they could not even manage that. Lousy business practice and inarticulate staff. Do yourself a favor, go elsewhere. Fortunately, I put the arrangement on Amex which, by the way, has been charged. Luckily, Amex will force Earl's to eat the charge of the undelivered flowers. The only happy ending here.