They FORGOT to send the arrangement I had ordered for my mothers birthday. I had decided to send flowers and called first thing in the morning on my mothers birthday - that afternoon around 2:00 pm she had not received the flowers and I called to check the delivery time. Kickingbird assured me that they would be delivered before 4:00 pm. At 4:45 they had STILL not arrived - when I called to check they could not find the order and discovered they had accidentally put them on the schedule for the next day! I would NOT recommend this floral shop - go elsewhere!!