Doesn't Recommend

Carrie K.

Joined 1 year ago

I took my cat in for a routine grooming and got a call 3 hours later from Gloria Leopard informing me that my cat was dead. The cat was to be shaved and in order to do so, it must be sedated. Gloria Leopard called and explained “If I had done blood work before the sedation, I may have seen that the cat had an underlying condition.” Of course, blood work was never offered nor recommended by anyone at the clinic. She then went on to say “Your cat was so mean that I couldn’t give it a proper examination or shots before sedation.” As a grieving pet owner, it was hard enough for me to hear that the seemingly perfectly healthy cat was dead from an annual grooming trip, then I had to hear that my cat was “mean”. I explained to Gloria my disappointment with her lack of empathy and she said “Your welcome to picket outside the office if you’d like”.

She then printed out the list of charges for me to see. The charges included the grooming sedation (that lead to my cat’s death), among other various charges. I explained to her I was uncomfortable with paying for what killed my cat but I would be responsible for the charges for the disposal of the body. She responded “I wish I could give everyone free service, but I have a $70,000 loan to pay off”.

It is clear that any good reviews about this clinic have been written by Gloria or her staff. Just look at the dates of each review. I really hope no other pet owner has to live though the horror that I went through today. Please think twice before leaving your pet with this cruel and irascible person.