Big Red Sports

Nice when you buying a car, but HORRIBLE to deal with once car needs service. I have never had such a horrible experience as I have with this place. Bought a new Grand Vitara, air conditioner went out, brought it in, they 'fixed' it and a few hours later, it wasn't working again. Called and expressed my dissatisfaction, they then made another appt. to come back out and get it fixed again. Drive over an hour to go back and they 'needed to order the part' and would not have it until next week! We are leaving for vacation and still have no A/C, and they knew I was coming, so why set an appt. and not have the parts?! So they again, wanted me to come back out again next week.. I spoke with not only the service manager but the general manager and they offered NOTHING to help compensate my time and gas. This place may be nice when your there buying but what a run-around you get when there is a problem.…

Big Red Sports & Imports. You know, even though the facility is a little rough around the edges, the customer service in Big Red Parts Department is outstanding. I ordered floormats for my Kia Sorento which usually takes a week to come in. They called me the next day and told me they were able to get them overnighted and I could come pick them up. I arrive for my floormats and Jake even throws in some touch up paint because I'm a previous customer. I appreciate the effort they put forth in the simplest of things so you can imagine the effort they put forward on the big things. Just a side note, they have pretty good coupons on their website to save a few bucks. Keep it up guys.

Todd Miller…

AWESOME SERVICE. I usually dont have anything too great to say when I have to have my car serviced...but these people are the best!!!! They told me exactly what I needed to fix my car, how much it would cost - They did a great job! Done fast, friendly and right...with a car wash thrown in....I really am very happy. Recommend-

Thanks Big Red Service....…