Candlewood Suites Oklahoma City-Moore

Doesn't Recommend

Mr Cutter

Joined 2 years ago

The Worst Hotel To Make a Reservation.. I visited the hotel two week before I was planning on staying there. I requested the one bedroom suite. I was given a tour of the hotel and was actually excited about staying there.I can't take nothing from it's appearance, it's beautiful. I travel a lot with my job so I may end up stay in a hotel 3 to 8 months.Anyway after the tour I was quoted a rate by the manager D.J. and we agree on it, everything was fine. Well the day before i was to move there. I once again went by there to just confirm my reservation for the next morning. Well D.J.'s wife rudely told me I can't give you that room at the rate her husband quoted me. Then when I asked to speak with him she play evasive games with me saying he wasn't available. So I told her what ever the price is we will work it out in the morning. I want that room. She said OK and I left. Well the next morning I called and just to confirm my reservation and the necessary credit card paper

work. Well they charged my company card and when I pulled up, ready to move in D.J.'s wife told me the room was no longer available it was rented out for the week.Since they had my companies money they tried to put me in a room I didn't request.

I was furious and walked out. THEY PULLED A CLASSIC BAIT AND SWITCH.. Then had the nerve to call my corporate

office and complain. When they were the ones to foul up. I'm really tired of these foreigners coming over here buying up our hotels and thinking they can look down on Americans and talking to us like crap.As for me I served my country as a MARINE fightihg Iraq.HOW DARE THEY TREAT ME THIS WAY. DO NOT GO THERE

THEY HAVE NO BUSINESS SENSE. BAD CUSTOMER SERVICE SKILLS. THEY TO NEED REALIZE THIS IS NOT INDIA.

Recommends

Cory Birkett

Joined 9 years ago

Budget-friendly chain boasts comfortable, spacious suites with home-like amenities.. In Short
Business and leisure travelers enjoy the ample space found in the hotel's oversized rooms. Three suite sizes are available--guests may choose from the studio, one-bedroom or studio double (suite choices vary by location). Each suite is equipped with a TV, VCR, CD player, hair dryer, ironing board, recliner, executive-sized desk, two separate phone lines, a full-sized refrigerator and a dishwasher.