I ordered a custom service dog vest on 1-3-13. They're site states 7-10 business days. After several phone calls I finally got someone to answer they said it would ship on 1-25-13. After waiting another week I called multiple times for them to tell me that they were out of the office and would call me back later that day. After phone hours ended I sent an email and still no response. Finally had to go to my bank to dispute the charge. Just know that most banks will give you 60 days to dispute the charges.
Wish I knew what the quality of work was = never received my merchandise and now they aren't answering my emails/calls.
Great workmanship. I had a great experience, again, with getting an item from LDS Leather. The workmanship on the leash is great! Exactly what I wanted (and I was pretty specific). They answered all my questions, and got it to me even before their scheduled date. Couldn't have asked for a better transaction. I've bought from them before and it's nice to see the same type of relationship, workmanship and care for what I wanted.
Didn't think I would have to research a hand crafted leather dog collar but now that I have experience what others have here, I should have.
My experience is like most others here. I would say I am willing to wait for quality, but really...it's a dog collar.
There are plenty of other US made collars available that none of us have to put up with poor service.
I know they just moved and our now a division of Phoenix Leathers USA. I wonder if they know what they bought.
I will be forwarding a copy of an email I received from LDS to Phoenix Leathers to see if they agree with the language and professionalism of their newest division.
Here's a sample:
"If you need to order from someone else, please do. but please leave us alone and let us work, okay? The more phone calls and emails we have to answer and the mnore hands we have to hold, the longer our back log gets."
This was the "nice" part.
Avoid like the plague. Why repeat what's in the other reviews which are dead accurate? Very simply, do not do business with these people. It's a complete waste of your time.
do not order from them. In all my years of buying products on the internet I have never experienced such rudeness. I urge everyone to check the BBB rating of this company which is an F (scale of A+ to F) so that certainly tells you something!
Terrible customer service, don't buy photo ID card.
I purchased a service vest, medical patches and a laminated medical card for my service dog. The workmanship is so-so. Kinda shlocky, but passable. But the worst is the photo ID card. Incomplete address, no dog name, no contact info, photo the size of a postage stamp. They said I didn't fill in the information. I say their computer formatting doesn't work. I requested a courtesy redo. The customer service rep got pesonal, accused me of being rude and hung up on me. Wow!
I spent $114 altogether (a lot of $$ for me). I'll never buy here again.
Not worth the attitude.
If you want a great example of a company that has no idea how much bad customer service can affect business, go with LDS Leather Company.
Sure, the collars, etc, are good. Anything that's hand-made and "custom" should be. But the problem isn't with the craftsmanship...it's with the "brains" side of the business. Apparently, they're lacking in that department. If you're lucky, you'll get your product in under six weeks (I'm not exaggerating). If you're average, you'll get it in six weeks (that's they're policy, according to what they told me on the phone). But if they're having a bad day, week, or month, you'll get it whenever they feel like it, and along they way they'll 1) answer the phone and either be nice or total jerks, depending on their mood, 2) NOT return calls at all, and/or 3) totally ignore emails sent through their "contact us" page (don't even bother).
All of this, as smart (hell...AVERAGE) business people know, can be fixed by simply hiring someone who can keep the place organized and make a daily effort to be cordial on the phone. Not exactly brain surgery. LDS Leather operates like it's an old married couple working out of their basement...and after multiple dealings with these people, I'm pretty sure they are. This isn't a real company...it's a hobby. There are serious issues with customer service, and apparently the "owners" no desire to fix it.
If you want a custom collar, look elsewhere, and get good craftsmanship AND good service.
Great products for the patient. It's hard to wait for something good...sort of like waiting for Christmas when you're a kid but sometimes it's worth it. I ordered my harness, collar and leash (all matching in black with turquoise studs, stainless steel buckles and silver stitching) from LDS Leather in July and just got it yesterday (September 25). It's gorgeous. It fits perfectly and it's just what I wanted. LDS Leather products, at least mine, put the pet store garbage to shame. As I was traveling through Norman on my way home from visiting family, I made arrangements to pick up my order. I met all four of the LDS Leather staff and they were so nice to me. Karen is blind, which I didn't know and she does all the design work. She's amazing. If you want something nice that is hand made, I highly recommend. If speed is more important than quality, go somewhere else. I make custom jewelry and I know from experience, being rushed is no fun. I get testy, too, when customers won't leave me alone to get my work done. I really don't know why "when" is so important. I've cancelled orders for a couple of naggers, too.
Very poor customer service.
I ordered 2 collars on 3/27. The expected lead time was 30 days. 8 weeks after I placed the order I emailed several times and finally got a response. It was going to ship next week (week 9). I sent an email (week 10)after it never arrived and I never got any shipping info. I was told it would ship at the latest Friday of that week because they were going on "a much deserved vacation". Early the next week still no info on shipping so I email again. I get a nasty response and she cancels my order. I called today (June 9) to try and get an explanation and I was yelled at and hung up on by a man I had not spoken to before. I emailed then one more time to extend the olive branch and I had it thrown back in my face by her clarifying that she had canceled my order weeks ago.
What a waste of 2.5 months. All I got was some attitude and a few emails.
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