1108 W Main St Ste 180, Oklahoma City, OK | Directions 7310635.467582 -97.530614
Neighborhoods: Central Oklahoma City
They did not close and are still ripping people off! This is my second experience with LDS you think I would have learned.I am hearing impaired and have a hear assist service dog.
The first experience they shorted my order, I had ordered 2 vests and they only sent one. After one month of calling, they finally responded and I received the second vest.
This time I ordered a vest on Nov 2, they charged my credit card on Nov. 2; I emailed them on Nov 15, asking for a update.
I did not receive a response so on Nov 18, I called and left a message. NO response. On November 22, another phone call no response. On November 29, another emailed again through the company website, and again silence no response.
Today December 6, I called and finally someone called back to tell me that the package was at the post office. Very poor customer service and response. So we go to the post office and pick up the vest.
The quality of the sewing appears that a unexperienced seamstress completed the stitching.I will be finding another vendor for my service dog supplies.
DO NOT buy from this company! The have unethical business practices. My husband tried to purchase a custom leash for me in December of 2012. It is now May 30, 2013 and we still have not received their product. They charged our credit card upon the receipt of our order. We made many, MANY attempts to get order details and/or confirmation of shipping over the past 6 months but have never been given a satisfactory answer OR received a product. We finally asked for a refund and we were hung up on. I have filed a complaint with the BBB and my credit card company. Save yourself the headache and find a reputable company for your leather needs.
I ordered a custom service dog vest on 1-3-13. They're site states 7-10 business days. After several phone calls I finally got someone to answer they said it would ship on 1-25-13. After waiting another week I called multiple times for them to tell me that they were out of the office and would call me back later that day. After phone hours ended I sent an email and still no response. Finally had to go to my bank to dispute the charge. Just know that most banks will give you 60 days to dispute the charges.
Wish I knew what the quality of work was = never received my merchandise and now they aren't answering my emails/calls.
Great workmanship – I had a great experience, again, with getting an item from LDS Leather. The workmanship on the leash is great! Exactly what I wanted (and I was pretty specific). They answered all my questions, and got it to me even before their scheduled date. Couldn't have asked for a better transaction. I've bought from them before and it's nice to see the same type of relationship, workmanship and care for what I wanted.
LDS advice – Didn't think I would have to research a hand crafted leather dog collar but now that I have experience what others have here, I should have.
My experience is like most others here. I would say I am willing to wait for quality, but really...it's a dog collar.
There are plenty of other US made collars available that none of us have to put up with poor service.
I know they just moved and our now a division of Phoenix Leathers USA. I wonder if they know what they bought.
I will be forwarding a copy of an email I received from LDS to Phoenix Leathers to see if they agree with the language and professionalism of their newest division.
Here's a sample:
"If you need to order from someone else, please do. but please leave us alone and let us work, okay? The more phone calls and emails we have to answer and the mnore hands we have to hold, the longer our back log gets."
This was the "nice" part.
Avoid like the plague – Why repeat what's in the other reviews which are dead accurate? Very simply, do not do business with these people. It's a complete waste of your time.
do not order from them – In all my years of buying products on the internet I have never experienced such rudeness. I urge everyone to check the BBB rating of this company which is an F (scale of A+ to F) so that certainly tells you something!
Terrible customer service, don't buy photo ID card – I purchased a service vest, medical patches and a laminated medical card for my service dog. The workmanship is so-so. Kinda shlocky, but passable. But the worst is the photo ID card. Incomplete address, no dog name, no contact info, photo the size of a postage stamp. They said I didn't fill in the information. I say their computer formatting doesn't work. I requested a courtesy redo. The customer service rep got pesonal, accused me of being rude and hung up on me. Wow!
I spent $114 altogether (a lot of $$ for me). I'll never buy here again.
Not worth the attitude – If you want a great example of a company that has no idea how much bad customer service can affect business, go with LDS Leather Company.
Sure, the collars, etc, are good. Anything that's hand-made and "custom" should be. But the problem isn't with the craftsmanship...it's with the "brains" side of the business. Apparently, they're lacking in that department. If you're lucky, you'll get your product in under six weeks (I'm not exaggerating). If you're average, you'll get it in six weeks (that's they're policy, according to what they told me on the phone). But if they're having a bad day, week, or month, you'll get it whenever they feel like it, and along they way they'll 1) answer the phone and either be nice or total jerks, depending on their mood, 2) NOT return calls at all, and/or 3) totally ignore emails sent through their "contact us" page (don't even bother).
All of this, as smart (hell...AVERAGE) business people know, can be fixed by simply hiring someone who can keep the place organized and make a daily effort to be cordial on the phone. Not exactly brain surgery. LDS Leather operates like it's an old married couple working out of their basement...and after multiple dealings with these people, I'm pretty sure they are. This isn't a real company...it's a hobby. There are serious issues with customer service, and apparently the "owners" no desire to fix it.
If you want a custom collar, look elsewhere, and get good craftsmanship AND good service.
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