At The Beach Tanning Super

10/14/09

Run as fast as you can in the opposite direction!

by Darbi

I won a free week of tanning through a local radio station, so took my coupon in to check it out. I was told that they would waive my $85 membership fee in lieu of the free week if I signed a contract. I did so, and agreed to unlimited tanning at $63 per month. Well, it didn't take long to figure out that the beds suck, and you are "forced" to purchase their products in order for the beds to tan properly. What a load of crap! I am now taking them to court to break the contract, because no one from corporate will call me back! Stay away from these scammers!!! I feel like rating them one star is being generous.

• Pros: None
• Cons: Too many to list

07/02/09

A great place to tan

by jk1991

I have been tanning with At the Beach on and off for years, even back when they only had 3 locations and were open 24 hours. What I enjoy about tanning there is the great choice of beds and the fact that they offer monthly plans where I can pay one price monthly and tan as much as I like.

I have had had both the long term membership, and the short term membership and each had it's advantage, but I never felt like I had been tricked or cheated into purchaseing a membership.

• Pros: Clean Stores, Great Hours, Friendly employees

06/20/08

STAY AWAY FROM AT THE BEACH

by kellimonroe

I had filed for the 24 hour cancellation policy due to medical complications. I was told that all I needed to do was send a letter explaining my situation and have it postmarked by the next day and my account would be terminated and I would not be charged. I did exactly what I was told only to find that I was still being billed. I immediately called the corporate office and was informed by an incredibly rude lady CINDY in accounting, that my letter was never received! I began fighting her on this and she said that she would look for it again (only not right then). Several weeks have passed and Cindy has yet to call me or return any of the numerous messages I have left her!! Everyone else working there is completely useless and tell me that they don't have the authority to look into my issue! I am now being charged for service that I cannot medically use despite the fact that I did everything I was told I needed to in able to terminate my account. This company has absolutely no concern whatsoever as to pleasing their customers. Please do not fall into the trap like I did and be stuck feeding this terrible company your money!!

• Cons: Extremely overpriced, terrible customer service, ridiculous contracts that are impossible to get out of