Serendipity

Recommends

RhondaParker

Joined 2 years ago

Love this place! Wish I had more places to wear gowns.. I am so in love with this store. From the moment I walked in I felt like a princess. I had the most helpful girl Lindsey who I think is the manager work with me most of the time, a few others helped some. I was going to my husbands Marine Ball and being a larger and older woman I was very nervous about shopping at a prom store. This is NOT just a prom store they have things for all ages including chubby 40 somethings like me haha. I had multiple things to choose from in my size and spent about 2 hours playing princess until I decided on my dream dress. I am so happy and my husband thought I was smoking hot so he was happy too. They even offered me a discount for being military which I didn't expect so I got jewelry with the savings. Ladies this is the best place I have ever shopped I just wish I had more than 1 event per year I could dress up for. I wish I could go back to prom! Thanks Serendipity and staff for the BEST shopping I have ever had.

Doesn't Recommend

Toni1Caruso

Joined 2 years ago

Poor Customer Service at Serendipity. My daughter purchased a dress at the Serendipity store in Moore, OK on March 30, 2011. The dress was almost $500. When she got it home and took it out of the bag, I noticed a very prominent gemstone on the breast area of the dress was missing. I called Serendipity the next day and was assured they would have the stone in a couple days. They called me two days later and said they had the stone and when I went to the store and they had sent the wrong stone. I called them every other day and was told by the manager, Sarah, that she had called Sherri Hill, the stone was being mailed to them and it would be the next day. The stone never arrived. On April 15, I called the manager, Sarah, again and was told I was rude and raised my voice on the phone. I am very frustrated at having spent such a large amount of money at a high-end store and then being stuck with a dress that is missing stones. Sarah's response was "well you bought the dress and it was missing the stone, so you should have seen it." Serendipity has very poor customer service and I want to warn others.