Cheap Units, Poor Customer Service.
I was originally content with the cheaper, reconditioned units I had purchased from this store. Six months later, the washer started having problems and became unusable.
As Dent & Ding only offers 3 month warranty on their reconditioned units, and charges an arm and a leg for house calls, I called a third party repair company.
They immediately identified the problem - one of the internal parts of the washer had been both held together and secured in the unit with zip ties. Zip ties.
When I called and tried to discuss the possibility of being reimbursed for my repair expenses, because "shoddy construction" does not equate to "reconditioned" in my mind (and an employee I had spoken to agreed with me) - the owner was rude, refused to acknowledge any problem with their units, and said it wasn't his problem.
Avoid this place. The repair costs are not worth the cheap initial purchase price.
lies and charges.
They dont make appointments, they do not call to say they will not make them.
They tell you repairs will be made bya date and they are not.
They will still charge you to return your appliance even if it was repaired under warranty and you have sat at your house waiting for them to have it there first thing in the morning, after lunch, before five. oh maybe not till the next day.