Alta Mere Tint-Toys For Yr Cr

11/07/09

Pushy, not what I wanted, Won't use again

by AFCMUSN RET at Citysearch

Sent my son to have my wife's car windows tinted. It's a convertable and the back window is very small, I told my son before he left do not do the back window, I had spoke to other shops and they said it's small, could get damaged operating the top, and can be added later if I wanted it's not a big deal. My son calls me 2 seperate times from the shop.."they say it will look stupid if the back window is not tinted" I tell him again just do the 2 side windows. A few minutes later he calls again "Dad they say it's going to look stupid" and I can hear the guy in the background telling him. Again I tell my son this is what I WANT DONE....I'm paying, I don't want the back window tinted. A few minutes later I get a text from wife, she says my son called her and told her because they kept telling him it would look stupid, so she said go ahead and do the back window. My son felt pushed and caught in the middle of the shop and me. The guys name was Greg and I was and am not happy. The car gets home the back window is done and the worst part it looked terrible. The side windows were fine, but the back is uneven and jagged. My wife doesn't want me to start a problem so I told her I won't take it back. I will however go to the place on 4th and I-35, in Moore and get it removed and redone correctly! I won't go back there again.

04/14/08

WOW!!!! What a wonderful experience.

by SWOKCNeighbor at Citysearch

I cannot believe they can tint a car so fast.... In and out in less than an hour. Staff was wonderful, great products and very competitive prices. After I left I went across the street to Sonic and forgot and rolled my window down and messed up the new tint (oops). I returned back to Alta Mere and Greg was so wonderful. They took my car and retinted the window for FREE. I offered to pay since it was my screwup, but he would not let me. I will recommened this Alta Mere to everyone I know.

• Pros: A wonderful place. I am returning with my wife's new car
• Cons: None. Everyone I have told about this says they have heard great things about Greg and his store

03/14/08

Great Service when Buying, Horrible Service when any Problem Occurs

by SWOKCresident at Citysearch

This place is a franchise. The owner is arrogant and pompus. He answers to no one therefore does whatever he wants. I paid over 300.00 to have my windows tinted. Immediately upon completion I noticed what appeared to be burn marks on the new tint. I showed this to the guy working the counter and he said it would disappear. Six days later the spots were still there. I called Alta Mere at 11700 S Western and was told to come right over and they would fix it. I took a half day off work and went to Alta Mere and met with the owner, Greg Goodman. At first he acted as though I did something to the windows. Then he noticed the marks were between the tint and the glass and repeated as though the damage came from a spot on a roll of tint. Then I was told that I would have to come back another day because they only do repairs at 8am or 1pm M-F. The other times are devoted to new customers. I explained that I just took a half a day off work and that I was told to come right over and it would be fixed. I was told that was because they thought it was something they could just wipe off. I never once received an apology and was told to come back some other day to get it fixed. When I was purchasing items from this store I was treated nicely. When a problem occured I was treated poorly.

• Pros: Nice when selling something
• Cons: If anything goes wrong they do not care