08/13/09
Cottonwood is Awesome!
by KimKimAt
adore this spa. I have been going for *years* and I wouldn't go anywhere else. I can't recall a single unpleasant experience. I recently went in for an eyebrow wax and a spa pedicure and they have been my best to date. I highly recommend Rebecca for eyebrow waxes. I have gotten my hair cut from her before and I didn't even know she did eyebrow waxes but she did a fantastic job. I had a spa pedicure that was long, luxurious and relaxing and my poor, tired feet have never looked better. The girls were young, but none of them were rude or snotty. The decor is pretty and relaxing. The services are always professional.
I highly recommend Cottonwood and I promise that for every bad review where someone just needed to vent about a bad experience there are literally hundreds of good reviews that have gone unspoken on the internet.
- Pros: Best stylists in town!
- Cons: Pricey
07/17/08
What An Amazing Salon and Spa.
by theollygirls
After being misscheduled by another salon in Edmond my girlfriend and I called Cottonwood to see if they could fit us in. We had already taken the day off and had our whole day planned around our services. When I called Cottonwood for 2 massages and 2 pedicures, they were a little hesitant at first due to the short notice, but put me on hold to check. After a few moements of waiting on hold the lady came back on the line to let me know that they could get us for the pedicures but not massages. We decided to go ahead and take whatever services that we could get. When we walked in for our pedicures everyone greeted us with a friendly hello. I had never been to Cottonwood and was amazed at how beautiful the Salon and Spa was. While we were getting our pedicures we had told the ladies what had happened to us.What happened next was a shock, they apologized for the troubles of the day and it was even their fault. They offered us wine while we were getting our pedicures. The pedicures were great!! They even gave us free hand and arm massages since we could not get in for hour massages. What a wonderful place, very nice, very accomodating, very everything. I reccommend Cottowood and can't wait to go back.
- Pros: Friendly and accomodating
10/24/07
Horrible customer service, owner rude
by catrae12
This place is very over-rated! I called to see why a check my daughter had written on Oct. 1 had not been deposited as of Oct. 24. I first was put on hold for about 4 minutes - all the while getting to listen to what a wonderful salon and spa they were. A human finally answered but had to put me through to someone else, second person put me to manager, who put me to owner. She did not understand why I would be concerned with when they deposit their checks. I was told that a check was a financial document good for a year and they could hold it that long, lord, what kind of customer service is that? She also thought that it would be an advantage to not have the check deposited since my daughter would still have that money in her account and she wanted me to know that even though it was not deposited that she did owe for the service she got there. Is that any kind of an answer - does that make sense.or am I just stupid? She was rude, Inever got an answer at to where the check was and I will never return to this place again.
- Pros: The girls that do the actual work are great
- Cons: Owner is rude and arrogant - Doesn't really care about customers
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