BEWARE OF THIS PLACE!!! I ordered my windshield and had it replaced at a too good to be true price. I got there before they opened. They immediately took my car to the back but the worker assigned to my car had to take his time drinking his coffee, have a smoke, socialized with a female that drove up there to bring his coworkers smokes. It appeared at first that the car was done without any error. I let the car sit for 4 days and when I finally drove it on a rainy day it began to leak behind the rearview mirror. I took it back and it was fixed immediately. I let the car sit for another 4 days. My husband drove it through the car wash and again a nice leak in the same place. I brought it back and was told the windshield was probably bad. On this visit, they ordered another windshield, no charge to me, and replaced mine. When my car was brought back to me I was informed my sirius satellite antennae had been sliced and they would replace it. Kevin, the worker who worked on my car each time, tried to blame it on a new hire forgetting that I watched him working on it each time. Then I had to hear about his lack of pay and how unhappy he is at his employer. After 30 days and getting 3 estimates from OKC, Del City, and Edmond I gave them all 3 quotes only to accept the lowest and they wouldn't even reimburse me for mileage. NEXT TIME I WILL PAY THE EXTRA MONEY AND GO TO SAFELITE!!!
Not sure about all the Hype on the reviews.
I made the appointment based on price, then read the reviews. Fearing the worst, I called back and asked some questions.
1) They ordered my glass, and called me to let me know it was in and confirm my appointment..
2) They let me know the glass would be in the day before my appointment and asked if I wiould like to come a day early
3) They quoted my price, tax included, and that was what my bill was when done.
4). they were very courteous, and polite, told me it would take an hour to an hour and a half.
5) They called when it was done (in one hour)
After my experience, I can only surmise that when you come in with a bad attitude, act demanding and privileged, you get what you deserve.
You treat the people doing work for you with respect, they take care of you.
Thanks to the crew at Glass Maters on Blackwelder and NW Expressway
Not the BEST around. Called at 9am.... made an appointment for 12:30pm, they told me it should take an hour....... showed up 10mins early...... and by 1:40 my vehicle still had not been touched at this point!!! I am busy in my day just like the next person, so if you have all day to hang out at Glass Masters then this is the place to get your windshield replaced at...... They have very poor time management skills and the blonde girl behind the desk is rude. If you would like prompt service I would suggest STOP-A-CRACK at 2500 block of n.w 10th.
1999 Mazda Back Window. I have never had anything be so easy. We had a rear window shatter from our Tonto Cover on our Mazda Pick Up truck. We sometimes have very strong winds in Oklahoma. When the Tonto Cover was blown up it hit the rear window and shattered it. We noticed Glass Masters as we were driving by one day and thought we might as well stop in and see what the cost of repair would be. We couldn't believe it! Sure glad that we stopped, like I said, they were so easy to work with and the cost was right. They tried to do the best for us in regards to cost, time and friendliness. I would urge anyone that needed a car window replaced or a truck window replaced to try these people first, you won't be sorry. We also have a rock chip in the windshield of our 2007 cadillac and guess where we are bringing it? To Glass Masters.
Glass Masters. I had my front windshield replaced here because they offered the lowest price and could do the job quickly. I got my car back, drove home. Got up the next morning to go to work and noticed a crack in the bottom of the windshield. When I returned the car to them, they said the windshield had been hit by a rock and they WOULD NOT replace it under warranty. There is no way a rock could have hit the windshield where the crack was located, plus I think I would have noticed being hit by a rock large enough to crack the windshield 4 inches in a single day. STAY AWAY from this company!!!
NEVER TRUST THEM--RUN-KLESS THAN 1 STAR. I WAS FIRST 25 PPL WHO CALLED AFTER HAIL STORM AND WAS TOLD THEY COULD DO IT BY NEXT DAY MONDAY AFTER 1PM. SO STAYED HOME FROM WORK, THEN CAB ON TUESDAY TO WORK THEN WEDNESDAY BORROWED BROTHERS CAR. CALLED EVERY DAY TO BE TOLD THEY ARE WORKING TIL MIDNIGHT AND WILL BE THERE. NEVER GOT OKC, BUT CALL CENTER. SATURDAY GOT OKC AND THEY SAID I HAD TO BRING IT IN AND WOULD BE FIRST ON MONDAY!!! NOBODY TOLD TME THAT ALL WEEK.....LIARS AND NO GOOD CUSTOMER SERVICE AT ALL.
stay away. i called on a tuesday for a quote. they quoted me a great price, so i scheduled my appt for that friday. i called the day before to confirm, and they said they were out of stock and would not have it in again until after friday. i asked why they were out of stock when they had 4 days to prepare for my appt, and they gave a couple of pitiful excuses, would not apologize or try to make it right, they just said "we are out of stock and cannot help you, you'll have to go somewhere else." they also gave me an insight of how they do appts. If they say you have an appt at a certain time, that means that is the time your glass is supposed to be ready at the store, but they may not get to your car and start installing it for several hours later depending on how many other cars are already there waiting! my advice, spend a little more and go somewhere reputable with a guarantee!
Poor Time Managment. I was told to bring in the vehicle and it would be done within an hour or so,but they perfer for you to drop it off and come back incase it takes a little longer. So I dropped it off at 10, they call at 2 say it'll be ready in a hour. I drive all the way across town at 3:30 to pick up the vehicle and it's just then going in the bay. I can't wait so I have to leave and return to pick it up. When I voice my concern their excuse is, they're busy and sorry. Really? Poor time mangament, don't make promises you can't keep, and to keep your customers offer a more sincere apology! Never again!
Quoted Price Not The Real Price. Do not Trust these people
You get what you pay for.... No doubt about it easy on the pocketbook @ $200 for a windshield installed. But you can forget about decent service and "professional" installation at this location. It actually took three (3) windshields to get it right. Plus a call back from the district manager to get action taken on the employee attitudes towards paying customers.
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